VoIP | Business VoIP | Business VoIP Solutions

What does your business need from its phone system

Available Business VoIP Solutions

Choosing between Business VoIP solutions

 

1. What does your business need from its phone system?

 

If you are starting a new business and need a new phone system, we recommend that you get several quotes from different VoIP providers.

Business phone service can be very expensive because business phone service usually involves a complex phone system set up.

Questions you should ask when looking at new business phone service:

  • Do I have an existing phone system or do I need a new phone system?
  • What kind of budget do I have for a phone system?
  • How many people are going to be using my phone system?
  • What special features do I need?

Business VoIP: A Solution for Your Business Phone System

Whatever you answer to the above questions, you should strongly consider using VoIP to create your business phone system.

  • Business VoIP is cheaper than traditional phone systems
  • Business VoIP can adapt to create new phone systems and update existing phone systems.
  • Business VoIP easily adapts to new users.
  • Business VoIP offers special features for much cheaper than traditional phone systems.

VoIP stands for Voice over Internet Protocol. Internet Protocol is the coding language that the Internet uses to communicate; VoIP is essentially using your Internet connection to make phone calls.

2. Available Business VoIP Solutions

Your Business VoIP provider should probably offer the following services for around $30 a month per user:

  • Unlimited local and long distance calling
  • Private Branch Exchange software and Automated Attendants to route calls efficiently
  • Standard VoIP features like voicemail, call waiting, call hold, call transfer, call forwarding, and find me/follow me
  • Web Interface Portals to allow easy changes to the phone system

Each VoIP provider requires a high speed Internet connection (DSL, Cable, Tier 1, etc.) in order to work. Test your Internet connection speed.

We do not include additional fees within these prices at this time; eventually, we'll try to make sure we have estimated e911 fees and estimated taxes to use these VoIP providers.

The monthly prices listed above are all on a per user basis.

3. Choosing between Business VoIP solutions: Additional Information You Should Know

You'll notice that all the business VoIP solution providers listed above offer similar prices and, apparently, similar services. However, an unlimited calling plan may not be for you.

Additional Information about Business VoIP services

  • Different Plan Types
  • Price Differences
  • Additional Features
  • Additional Fees
  • Compare to your current phone service
Different Types of Business VoIP plans

All the VoIP provider's plans listed above are unlimited business plans that provide hosted VoIP.

With hosted VoIP, your business is not required to engineer the hardware of your phone system. Instead, the business VoIP providers controls and updates all the equipment for your VoIP phone service. With a hosted VoIP phone system, the most work that you will do is connecting additional ethernet cables between your Internet router and your VoIP phone.

Hosted VoIP can be very expensive for large businesses, since you pay for each user of the system. Hosted VoIP is a good choice for small business.

Larger businesses can use IP PBX phone systems, SIP trunking, and Virtual PBX systems to create a cheaper phone system.

Price Differences

Notice that the different business VoIP providers listed above charge different prices - although not by much!

Some providers give a discount if you prepay for 1 year or more of phone service. Usually, business VoIP providers will give you a discount if you have more users; some of the prices above assume 1 user, other prices assume 4 or more users.

Additional Features

Sometimes, additional features can cost more when you use business VoIP. Features that cost usually cost extra are:

  • Additional Phone Numbers ($5 to $15 a month, each)
  • Number Porting (First number free, additional numbers between $5 and $15 a month, each)
  • Toll Free Numbers
  • Directory Calls
  • Call Center Software
  • Receptionist Stations
Additional Fees

VoIP providers sometimes charge fees to activate or cancel accounts. We try to make sure that we list them on our sites but sometimes VoIP providers will give ours users a discount and waive the account activation fee.

Different Types of Fees from Business VoIP Providers
  • Activation Fee (activating service)
  • Setup Fee (setting up new service)
  • Provisioning Fee (setting up a new extension)
  • Equipment Reconditioning Fee (reconfiguring old equipment to work with a new system)
  • Cancellation Fee (ending service before contract ends)
  • Equipment Return Fee (charge for failing to return equipment)

You can check each VoIP provider's terms and conditions to clarify the excess fees associated with your account.

Regulatory Recovery Fees, etc

Most VoIP providers will also charge a fee to recover funds used to support regulatory bodies and mandated services. These fee amounts are either a fixed amount or a percentage of the bill per month.

  • Regulatory Recovery Fee
  • e911 Fee
  • Universal Service Fund

Compare to your current phone bill

Obviously, it's not worth it to sign up for business VoIP if it will cost more than your current phone setup (and you don't need your phone system to do more things). Make sure you compare your current phone bill the prices offered by the VoIP providers.

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